Thanks very much for arranging a very good tour indeed. We have all liked it very much and it has been an unforgettable experience. The guides were always ready at the airport to pick us up and the hotels were a good choice. We are very happy with the tour you have provided and we really enjoyed it. I will certainly recommend any people I know that will travel to China, to use your organization. Also if I will plan any travel in the future, I will certainly contact you again!
Barbara Smith June 03,2008
"The tours were great in both services and accomodation except that the tour guide (Mrs Tong) in Beijing was not knowledgeble enough to explain all the historical details and events. She was not attentive and initiative at all as we had to ask many questions to get one anwer. We were very disappointed with her quality as we spent the longest time in Beijing but did not complain to her as she was a nice old lady. However, I did attach a note when gave her the tips. One additional point is that the train from Shanghai to Souzhou was old and not clean. Ive learned in Shanghai that people actually take a one day trip to Souzhou by mini Bus and back to Shanghai on the same day which is quite a good idea since nothing to do in Souzhou at nite. Overall, we were satisfied with the trip and certainly would recommend to our friends and will pass your business cards around."
June 4, 2008
I just come back from Guilin, your level of customer service is over the top!!!!!! I wish all the places and people we have dealt with would take lessons from you. I would like to thank you in person for helping us with this dream trip of ours. Please let me know the contact information for your supervisor so I can let him or her know how highly I think of your knowledge, skills and abilities. I am looking forward to go to China again.
Francis MacMahon Mc November 10 ,2008
What can I say, FANTASTIC !!! It was amazing to cruising Yangtze river on board. The weather was great, We enjoyed the beautiful sunshine and the attractive scenery everyday, and the food..... I think we "stuff" ourselves with prawns every day. Ha.... Ha.
Just got your postcard. I should have written as soon as I returned, but you know how it is. That was perfect – the best vacation I've ever had! The Forbidden City were incredible, so were the Summer Palace and the Great Wall. Thanks for all your help in getting it together, I can't even begin to tell you how much fun I had.
It was ashamed that we only spent 2 days at Beijing. Anyway, because it was soooooo good. We are thinking of going again in next June, just to Beijing for a week. Again, thanks for organizing my last trip and for all the useful information you provided me.
Just write to thank all of the staff in our Beijing-Xi'an-Jiuzhaigou-Shanghai Tour. You really made my China trip memorable, both when I was making the reservation and when I was making the tour. Your staffs are excellent, and helped me to make the reservations quick and easy.The guides I met through the tour are professional and knowledgeable. The cars you offered me are very clean and comfortable and your drivers are also excellent. The hotels and the meals are also very very good, especially the dinner are wonderful! I now have wonderful memories and pictures that I have been sharing with my friends.
Thank you very much!
Oct 10 ,2008
"I would like to thank you for such a well organised tour. The tour guides were very good, friendly and well spoken. My hotel accommodation was also very good. Over all, you offer a well organised service. Your help in answering any queries via the internet were also well appreciated. At all times you have been proffessional in the services you provide. It would be fair to say however, the cost involved would still rate as one of the most expensive. US$ 553. 00 for a three day tour is a little pricey. Other than this, I wish you all the best for your future endeavours. Please thank all the people involved, who made my stay most enjoyable."
Oct 29, 2008
"I have just arrived from my journey and I wanted to write you to congratulate you for the the tourist services I received in Xian. The solicitude and kindness of both the guide Miss Wang and the car driver helped to make this visit unforgetable. I had already wrote my appreciations in the evaluation form I fulfilled at the end of the tour but I wanted to send you this short email to thank you for your services. My husband and I had decided to come back to China next year or the other, so I will like to know if I can get in touch with China Tour Star again to organize the tour."
April 27, 2008
"It was a good trip overall, quite an experience for myself and my family. The tourist guide and driver for the first part (Urumqi and Turpan) are very nice and the arrangements are well thought out. So I paid them a little bit more on tips. The tourist guide for the second part (Dung Huang) is so-so, there are slacks in the itinerary. He sent us to the hotel to sleep for 3 hours for both afternoon. On the trip to the sand dune, he asked me if there is camel ride included. It seemed to me that if I didnt insist then he would not arrange camel ride or asked me to pay for it. But anyway the tour of the Mogao Gotto was good. Thank you for the arrangement."
April 06, 2008
"Sorry for taking so long to respond to your message. We returned home safely from China and have been busy ever since. Overall, we were very satisfied with the experiences you arranged for us. Tour guides met us promptly at each destination, hotels were excellent, and sites selected were good. Two of the guides were exceptional. Tang Chen in Xian is a remarkably well-informed and professional young woman. Both she and the driver helped to make our experiences pleasant and memorable. She should be commended for her fine work. We enjoyed our stay in Xian very much. Guilin offered fascinating scenery but the level of service from the tour guide was a disappointment after the attentive, informative guide in Xian. Shirley Tam seemed most interested in rushing us through sites to get us to the next shop. At the seven peaks park we saw virtually nothing of the famed scenery. We understand that guides make commissions on purchases, and in fact we are more than happy when such a mutual benefit occurs, but not when that goal becomes the primary focus. Our touring ended on a very high note. Miss Wang Jun, who met us at Huangshan airport and accompanied us during our stay in that area, was another exceptionally bright, well-informed, and personable guide. She became a part of the very pleasant memories we have of our time there. The guide in Shanghai met us at the train and helped us resolve a problem with luggage that had been transported on the baggage car. She was pleasant and efficient. We are grateful for the assistance you offered us. We will recommend your services to friends. It is possible that we will visit China in the future with a small group of colleagues. Would it be possible for you to arrange tours with a single guide to accompany us to all selected locations? "
May 07, 2008
"We returned home safely on July 4th just in time for our annual U.S.A. Independence Day celebration. I wanted to say again what a wonderful time we all had in China. You and your staff were excellent to work with. All the guides are very friendly, knowledgeable and they made sure we had a good time. In particular David (Beijing) and Rosie (Xian) did a fantastic job. They possessed in depth information about their cities and delivered the information in an interesting manner with very good spoken English. The other 2 guides also knew their cities well and worked hard to ensure a smooth tour."
Jnue 11, 2008
"I had intended to write you earlier, ut your note has prompted me to do so. Over all, our experience was excellent. Everything worked as we had anticipated, flights on time and guides very good. Our trip to Inner Mongolia went equally well. So, please take these comment on potential improvement with these thoughts in mind. 1. As we discussed, please be sure those coming clearly understand all aspects of final payment - how much and how. 2. The food was great, but to much. It is not our desire or yours Im sure, to waste food. Over all, I doubt if we ear one half what we were served. 3. I suppose it is an accepted way of doing business, and it is not all bad, but being dragged through all the places where things are sold seemed a little overdone.
We would recommend you as a travel service for friends, and if we ever come to China again we will definitely use China Tour Star .
May 10, 2008
"Thank you for your e-mail - I have only just returned home, which explains my delay in replying. We were absolutely satisfied with our tour of Xian and the guide, Nicky, was excellent. Her English was very good and altogether it was a wonderful experience - please tell Nicky that her three middle aged English ladies will never forget where the female lion is placed - because women are always right ! "
"I would like to start off by saying that we truly enjoyed every aspect of our trips booked with Education Tours. We enjoyed each city and found that all our guides were knowledgeable, friendly and informed. I do have two suggestions for the future that I think would help to increase overseas bookings. I would recommend that you ask former clients to allow themselves to be used as references either via e-mail or telephone so as a potential client could contact someone like me to ask for themselves how the tour was and to make sure that they can be confident in booking with you. The only other comment about our trip is that when we arrived in Chengdu and needed our tickets to Lhasa and Tibet travel permit, I think that when we arrived at the hotel they should have already been waiting there for us or otherwise a message saying to call to arrange for a delivery time. It was very nerve wracking to arrive and the hotel not to have any information about our tickets and to have to call you in Xian to find out what was happening. Im sure they would have been delivered eventually anyhow, but it was nearly the end of the day and we hadnt heard any information and had a very early flight the next morning.
Once again, we had a fantastic time and thank you for arranging such a wonderful trip. Please feel free to write to me if you have any questions or to give my e-mail address to anyone who might ask for the contact details of someone who has booked a trip to China through you before."
Jun 25, 2008
"The arrangements that you made for our tour to Xian worked well for us. The service provided by Linda, the guide, was exceptionally fine. She was punctual, courteous, very articulate; and adapted the tour to our wishes without any problem. The car provided was clean and the driver skilled, polite and accommodating. We enjoyed the sights and the historical background provided by Linda . The choice of restaurants provided very enjoyable meals. All in all - it was a very positive experience. Thank you for your work on our behalf. It was a pleasure to do business with you."
Jun 19, 2008
"The service we received from Mr. Wang was excellent. They delivered on every promise to us, their people were exceedingly helpful and knowledgeable, and every financial dealing was exactly as represented. Mr. Wang is beyond reproach and a true gentleman. I would recommend China Tour Star and employees to anyone without hesitation."
Jun 15, 2008
"Returned safely to Switzerland. Although I came to Nepal in the midst of the royal tragedy and had some minor problems at the border. The Tibet trip was an interesting experience and I enjoyed it very much. Mrs. Dikki ? and Mr. Drom Den, the driver took good care of me and were very cooperative. I wanted to raise two points for your future clients for Tibet:
1. In New Tinggri I was given a room with no water, the tiolet on the other end of the building, the window broken with the glass laying inside the room. It was very cold that night and snowed. Also electricity went out. - Such a room should not be offered to a foreign guest and I have noticed, that other guests had reasonable accomodation at the same hotel !!
2. When you travel allone your guide should be with you also at the hotel and the meals. I know it is a custom, that the guide brings you to the hotel and then leaves you. But I would recommend, that he stays until the room is settled and joins you with the meal, as eating alone in a chinese restaurant is very difficult, especially in remote areas of Tibet.
Otherwise I will recommend China Tour Star was everything went smoothly and without difficulties."
Jun 5, 2007
"Wanted to send you a quick note to tell you how much we appreciated the trip last week. Both guides (Grace in Beijing and Darcy in Xian) were excellent!
We would recommend them to anyone. Thank you for a wonderful trip and great service."
May 29, 200
Dear Sir or Madam:
"We had a wonderful time. Everything that you planned for us exceeded our expectations. The hotels were all of excellent quality and our guides were friendly and informative. I will strongly recommend your company to anyone planning a trip to China and I hope that we can travel with you again in the near future ourselves. The only planning that I would have changed would have been to have allowed more free time (perhaps a half-day and evening in each city). We were on a tight timetable and wanted to see as much as possible but next time we will plan more time to explore on our own. Great trip overall and thank you very much for a great experience. "
Junly 22, 2007
"We are back home and unfortunately I caught a bad cold while in Hong Kong and have been ill for a few days.
We want to advise that we had a wonderful time in China, we found your arrangements excellent and were able to enjoy ourselves without any worries about being met, or travel arrangements etc.
I will go through each area with a few comments for your assistance."
June 12, 2007
"Thank you for you email which we received on Saturday 12 May 2007. You have reminded us of the need to write to you and say thank you for the wonderful trip you planned for us. We loved every part of it and must compliment you on your wonderful organisation, excellent guides and drivers and how smoothly everything went. We have recommended Travel China Guide to anyone who has expressed interest in a trip to China and we know that without your organisation we would not have had the wonderful time we did.
We were able to enjoy the whole trip knowing that we would be taken care of and the standard of the guides and drivers was all we could ask for. Our trip to China will be remembered forever and yes we do have some photographs, but what exactly would you like? That is what type of shots and how do you want them sent?
Do you want us to send copies of the ones we have or should we send you all of the negatives that we have.
If you could give us a little guidance as to your needs we would be grateful.
Once again thank you for your efforts and organisation with our trip to your facinating and hospitable country.
We tried to reply directly to you email request but your mail administrator replied non-local adressee! We do not relay! the destination computer refused to accept it.
So if you receive this please feel free to use the comments we have provided and let us know of your requirements for the photographs."
Oc 10, 2007
"I want to thank you very much for all the arrangements you made for our travel in China - my wife and I had a wonderful time, and Im sure that well come back to China within a few years. The itinerary was wonderful, and most of the guides were excellent on our trip; some guides were much better than others, but all were acceptable and it was interesting to see the variation among the city guides." ,I don’t hesitate to introduce China Tour Star to my friends.
April 13, 2007